Hospitality

As we move through 2024, it becomes increasingly clear that we are edging closer to a futuristic world where technology and sustainability redefine the traveler experience. With artificial intelligence, the implementation of robots and chatbots, augmented reality, and the unwavering consumer demand for sustainable practices and holistic wellness, the hotel industry will continue to grow, adapting to new guest expectations and approaches. Here's a sneak peek at the key hotel trends that will be in the spotlight. Personalized and contactless customer experience According to a report by Exploding Topics, 71% of travelers show a greater willingness to stay in hotels that offer self-service technology. Additionally, a 2020 study by Criton revealed that 80% of travelers prefer using an app for processes like check-in and check-out, room service requests, and communication with hotel staff. These data clearly indicate that guests value experiences that allow them to access personalized amenities and services efficiently and without physical contact. An initiative exemplifying this trend towards contactless experience is digital concierges. A notable case is Ivy, the digital concierge developed by GoMoment, present in hotels ranging from the Venetian Las Vegas to various Holiday Inns worldwide. Ivy has interacted with over 50 million guests, providing answers to questions, handling

Hospitality

In the digital age, Artificial Intelligence (AI) has left a significant mark on various sectors, and tourism is no exception. In particular, accommodation platforms like Airbnb have harnessed the power of AI to revolutionize the way people book and enjoy their travel experiences. But, do you know how this innovative tool is contributing to the development of tourism today? Personalized recommendations. One of the greatest benefits of AI in tourism is its ability to provide personalized recommendations, and that is that platforms such as Airbnb or Vico use AI algorithms to analyze data such as preferences, travel history, and user search patterns, capable of to offer accommodation options and tourist experiences adapted to the interests and needs of each traveler. Improvement in price management. By analyzing supply and demand in real time, AI systems adjust prices based on market availability and demand. This allows for greater flexibility and price competitiveness, ensuring that travelers get fair fares and providers maximize their revenue. Automated customer service. Through chatbots and virtual assistants, AI provides quick and accurate responses to traveler inquiries and requests, as these automated systems can provide booking information, fix common issues, and offer recommendations, thus enhancing the customer experience with efficient answers and available

Entrepreneurship

The digital age has brought with it a universe of opportunities, technology and information have arrived to make it easier for us to create new projects and ideas. The reality is that the Covid-19 pandemic has marked a before and after in terms of business management, giving space to digital transformation and business innovations. Predictions tell us that 2023 will be an excellent year to undertake and invest in those ideas that constantly bounce around in our minds, so if you are one of the people who knows how to identify the opportunities that technology and interconnectivity offer us, this article is for you.  Web 3.0 business. The technology hidden in web 3.0 is based on a blockchain system that allows new ideas and business models, democratizing the ability to create value companies and offering services such as financial solutions without the need to have other intermediary companies. For example, web 3.0 will enable transactions between users or companies worldwide without having to go through a waiting process and pay bank fees. App design. Application designers are experiencing a high demand within the market, causing large companies such as Google or Amazon to lose strength in the search for products on the Internet. IOT. Also

Hospitality

The hotel industry is rapidly evolving and with it, the technology. For this new year, major transformations are expected at the technological level that will modify the operation of many sectors, optimizing services and customer experiences. Today, I will talk to you especially about the main technological innovations that the hotel industry will experience this 2023. As a result of the new technologies that are emerging, it is becoming way more challenging to satisfy the expectations and demands of consumers, due to this, the hotel sector has the responsibility and need to keep up to date with new technological trends and  adapt to them to provide a more personalized experience to customers and not failing on the face of the competition. In this sense, I will point out some of the main technological trends that the hotel industry offers and that transform the way they provide exclusive experiences to their guests. Contactless payments. This technological trend is very relevant, as it simplifies the transaction process, making it much more convenient and faster. The hotel industry, like many others, has considerably benefited  from the technology of mobile phones and wearables, enjoying the advantage that customers can make their payments without the need to carry